At Crust & Ember Pizzeria, customer satisfaction is our top priority. This Refund Policy outlines how we handle refunds, exchanges, and cancellations for orders placed through our website at elmwatchregistry.sbs. By placing an order with us, you agree to comply with and be bound by this policy. If you have any questions, please contact us at +44 20 7946 0958.
Orders and eligibility. Our goal is to deliver fresh, delicious pizza and a seamless experience. If you are not completely satisfied with your purchase, you may request a refund or a replacement within a reasonable period after delivery. To be eligible, the request must be for a product that was not prepared as described, arrived late, or was missing items listed on the order. We reserve the right to determine eligibility based on order details, delivery notes, and photographic or other evidence if available.
How to request a refund. To initiate a refund, please contact our customer service team within 14 days of delivery at +44 20 7946 0958 or email us through the contact page on elmwatchregistry.sbs with your order number, name, delivery address, and a brief description of the issue. Please include any supporting information, such as photos of the delivered items, if applicable. Refund requests received after the 14-day window may be considered at our discretion but are not guaranteed.
Processing and timelines. Once a refund is approved, the credit will be issued to the original payment method used for the order. Please allow up to 5–10 business days for the refund to reflect on your account, depending on your bank or card issuer. If a replacement item is chosen instead of a refund, we will arrange delivery of the substitute to the original delivery address, subject to availability.
Damaged or missing items. If your order arrives with damaged or missing items, notify us immediately at +44 20 7946 0958 or via the elmwatchregistry.sbs contact form. In such cases, we may request photographs of the damaged product and the packaging. We will typically offer a replacement item or a refund for the affected portion of the order, depending on the situation.
Delivery issues and delays. We strive to fulfill orders promptly and accurately. In the event of a delay caused by circumstances beyond our control, such as weather or carrier issues, we will communicate updates via elmwatchregistry.sbs and may offer alternatives or refunds for affected items.
Non-ic beverages and sides. In keeping with our family-friendly approach, we offer a selection of lemonades, juices, and sodas to accompany your meal. If any beverage or side item does not meet your expectations, please contact us within the refund window to discuss options, including a replacement or credit toward your next order.
Refund exclusions. The following are not eligible for refunds: gift cards or vouchers, items returned without a valid reason, or orders where issues were not reported within the specified timeframe. We reserve the right to deny refund requests that do not meet the criteria outlined in this policy.
Geographic and tax details. For customers ordering from United Kingdom and delivering to London, W1B 5AH regions, applicable tax and local charges may apply. Refunds reflect these considerations where appropriate. The policy applies to standard orders and may be updated periodically; any changes will be posted on elmwatchregistry.sbs with a notice indicating the effective date.
Record keeping. We maintain records of all refunds and replacements for auditing purposes. If you require a copy of your refund documentation, please contact us at +44 20 7946 0958 or through the elmwatchregistry.sbs portal.
Last updated: Please note that this policy may be revised from time to time to reflect changes in our operations or legal requirements. For the most current version, please visit elmwatchregistry.sbs or contact +44 20 7946 0958. We appreciate your trust in Crust & Ember Pizzeria and remain committed to delivering high-quality food and a positive dining experience.
Location reference. Our operations are based in London, with a service area that includes 43 Regent Street and surrounding neighborhoods. If you need assistance, you can reach us via phone at +44 20 7946 0958 or visit elmwatchregistry.sbs for more information about our menu, hours, and policies.